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Customer Experience Management Market

Customer Experience Management Market Size, Share, Scope and Forecast


Report
  • Product Id: AIMR 488
  • Pages: 200
  • Publish Date: Mar-2023
  • Category: Smart Technologies
VishalSawant
Vishal Sawant
Business Development
vishal@brandessenceresearch.com
+91 8830 254 358
AjayRana
Ajay Rana
Business Development
ajay@brandessenceresearch.com
+91 7447 409 162
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Segmentation
Segments

By Component:

  • Solutions
  • Services

By Touchpoint:

  • Websites
  • Stores
  • Call centers
  • Mobile apps
  • Social media
  • Emails
  • Virtual assistants
  • Other touchpoints (loyalty programs, surveys, sales representatives, seminars, trade shows, public speaking, and training)

By Deployment type:

  • On-Premises
  • Cloud

By Organisation Size:

  • Small and Medium Enterprises (SMEs)
  • Large Enterprises

By Vertical:

  • IT and Telecom
  • BFSI
  • Retail
  • Healthcare
  • Automotive
  • Travel and hospitality
  • Media and entertainment
  • Public sector
  • Other verticals (education, transportation, and logistics)
Country
Regions and Country

North America

  • U.S.
  • Canada

Europe

  • Germany
  • France
  • U.K.
  • Italy
  • Spain
  • Sweden
  • Netherlands
  • Turkey
  • Switzerland
  • Belgium
  • Rest of Europe

Asia-Pacific

  • South Korea
  • Japan
  • China
  • India
  • Australia
  • Philippines
  • Singapore
  • Malaysia
  • Thailand
  • Indonesia
  • Rest of APAC

Latin America

  • Mexico
  • Colombia
  • Brazil
  • Argentina
  • Peru
  • Rest of South America

Middle East and Africa

  • Saudi Arabia
  • UAE
  • Egypt
  • South Africa
  • Rest of MEA
Company
Key Players
  • Adobe
  • Avaya Inc.
  • Clarabridge
  • Freshworks Inc.
  • Genesys
  • International Business Machines Corporation
  • Medallia Inc.
  • Open Text Corporation
  • Oracle
  • Qualtrics
  • SAP SE
  • SAS Institute Inc.
  • Service Management Group (SMG)
  • Tech Mahindra Limited
  • Verint
  • Zendesk
  • Miraway

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